Business Process Automation (BPA)
BPA is Transformation
Business Process Automation is one of the cornerstones of Business Transformation projects. It can fully enable all of the disparate parts of an organisation to start working in unison thereby reducing waste and connecting business functions together.
Within Business Process Automation there are a number of key themes that can be implemented in various business areas such as:
- Sales Automation – Aberdeen Group, companies that use sales automation achieve higher conversion rates of 53% and higher annual revenue growth rate of 3.1%.
- Marketing Automation – Lenskold Group revealed that 63% of companies outgrow their competitors with marketing automation.
- Development Automation – Continuous delivery within the development function estimated task savings can result in up 50% in certain function areas
- Test Automation – Using Automated testing can take pressure off the development teams, the QA function and empower the Users savings of 80% are achievable
- Finance Automation – remove the low-value tasks and reduce mistakes by replacing finance workflows with automated routines
- HR Automation – Both candidate attraction, employee management and ongoing HR processes can be optimised with BPA
The list of business functions is not exhaustive and many organisations have processes that can benefit from Business Process Automation once they have been identified and measured.
Get Started – Considerations and Recommendations
- Identify and quantify the opportunities to use BPA for revenue-generating activities in addition to compliance or cost-saving activities. Organisations should not just focus BPA towards reducing labour costs. BPA can add value through better-defined processes that improve the business operation not just lower the costs base. Expectations of what the tools can do need to be addressed as it is far better to map, analyse and change a bad process first before automating.
- Pick One or Two standard processes with a key number of steps no too short and not too long by mapping rule-based, standard processes that have multiple touch points and where you can identify duplication or re-entering data. You can also identify processes where ‘pain’ has been created ie wrong data has been entered, a bad customer experience or financial loss.
- Ensure that process metrics are agreed upon and published before the exercise commences. This provides valuable insight into the function of the process so that a valid assessment can be made. Metrics include time to complete, the velocity of work, touch points, handoffs, FTE staff costs per hour, transaction throughput per day etc.
Business Process Automation Strategy – Win Small and Add Value first
Before an Automation Strategy is identified it is far better to run a number of workshops and pilots that enable all involved parties to understand the process fully and then assess the whether Automation has been successful a lot of organisation make the mistake of automating bad processes rather than tuning a process first and then automating after.
Other measurement metrics can be quickly identified and implemented and typically these measurements will be consistent across many parts of the organisation and this provides a valuable foundation for any future Automation Strategy.
How can ONQU Help? Many organisations need to start somewhere, but where?
ONQU can help organisations at various stages of their BPA journey and this includes how to start a BPA assessment or Process review. We tend to engage the executive sponsors and the user groups to identify where and whether BPA is appropriate. Our Road Map methodology includes:
- Call to discuss ideas, plans or how BPA could help
- Meeting to discuss business drivers, processes, desired outcomes and organisational wins
- Workshop(s) half a day – Executive Sponsor, Finance Sponsor, Business Sponsor, Technical Sponsor
- Workshop(s) half a day – User Process Mapping – Report with Analysis
- Process Pilot – Pre-Automation Process calculated, Metrics Defined, One or two Processes Mapped and then automated, results compared
- Function Pilot – Business Function is chosen and implemented across core functions
- Organisational Pilot – multiple functions with cross function processes
We are happy to discuss any ideas or talk through your requirements in the first instance or alternatively please use the form below: