The Challenge – The client was a recruitment and resourcing consultancy that had successfully won a tender to provide specialist staff via a shift booking system to a large Healthcare organisation.
Unfortunately the delivery mechanism used an old technology website and booking system that made the booking process very long winded with multiple steps and meant that the client spent many hours of effort with little or no success due to the user process and systems interaction.
ONQU undertook a discovery workshop, reviewed and then mapped the business process with success criteria as defined by the client. Using a scorecard approach ONQU identified a solution using Robotic Process Automation (RPA) and trialed a number of RPA products resulting in the selection of UiPath for a Pilot to test the booking process against.
The RPA solution would log on to the booking system at regular intervals including after midnight using the clients credentials, it would follow a search pattern to identify new shifts, match the shift times and skills with candidates who were available from a separate data source and then once matched book the person in to the shift.
Having failed to book any shifts and get any meaningful traction previously, the client was overwhelmed to automatically achieve numerous bookings and significantly increased their revenue by making a number of placements.
The solution provided by ONQU is suitable for any organisation that requires multiple booking of diary slots, matching candidates to dates and times and comparing available skills against available resources.
For a conversation about a process or business issue that you feel might benefit from RPA please contact the ONQU Offices firstname.lastname@example.org